Privacy Policy

Privacy Policy

H2O Nomad ("we", "us", "this website") respects your privacy. This policy explains what data we collect, how we use it, and how we protect it. Please take a few minutes to read it.

 

1. What data do we collect?

Data you provide

When you contact us through our contact form, booking form or WhatsApp, you may provide:

  • Your name
  • Phone number or WhatsApp number
  • Email address
  • Your region or city
  • Anything else you include in your message (e.g. questions about water quality, health or our products)

Data collected automatically

When you browse this website, our servers and service providers (such as Cloudflare) automatically record some technical data, including:

  • Browser type and version
  • Operating system
  • Time of visit and pages viewed
  • IP address (used only for website security and abuse prevention)
  • Referrer URL

This technical data is used mainly to keep the website running, ensure security and improve user experience. It is not combined with other data to identify you.

 

2. How do we use your data?

We only use your personal data in the following cases:

  • Handling bookings and enquiries: arranging free water quality / EMF testing, product demonstrations or answering your questions
  • Providing product information: responding to your interest in Kangen water ionizers, emGuarde or other products
  • Follow-up service: post-booking follow-up, maintenance reminders or customer service
  • Website security: preventing unauthorised access, malicious attacks or abuse
  • Legal obligations: complying with applicable laws and regulations

We do not sell, rent or resell your personal data to any third party for marketing purposes.

 

3. Which third parties do we share data with?

We only share data with the following service providers when necessary, and ensure they comply with relevant privacy laws:

  • Cloudflare — website hosting, CDN and security services (data may travel through Cloudflare's global network)
  • WhatsApp / Meta — when you contact us via WhatsApp, messages travel through the WhatsApp platform
  • Booking and communication tools — services used to arrange bookings and send confirmations

Apart from the above, we do not provide your personal data to third parties without your consent.

 

4. Cookies and local storage

This website uses cookies and browser local storage mainly for:

  • Remembering your language preference
  • Core website functionality
  • Analysing website traffic (anonymously, where applicable)

You can delete or block cookies at any time through your browser settings, but some website features may be affected.

 

5. Data retention

We only keep your personal data for as long as needed to achieve the purpose of collection, unless the law requires a longer period (e.g. tax or business record rules). In general:

  • Booking and enquiry records: kept for a reasonable period after the service is completed, for follow-up and customer service
  • Technical logs: kept as needed for operations and cleaned up regularly

 

6. Your rights

Under the Hong Kong Personal Data (Privacy) Ordinance and applicable law, you have the right to:

  • Access: request a copy of the personal data we hold about you
  • Rectify: request correction of inaccurate or incomplete personal data
  • Delete: request deletion of your personal data where permitted by law
  • Withdraw consent: withdraw consent you previously gave to processing your personal data

To exercise any of these rights, please contact us using the details below. We will respond as soon as possible.

 

7. Website security

We use SSL/TLS encryption to protect data transmitted between you and this website, and regularly review our security measures to keep your personal data safe.

 

8. Policy updates

This policy may be updated from time to time. If there are significant changes, we will publish the updated version on this page and notify you in a prominent way.

 

9. Contact us

If you have any questions about this policy or your personal data, please contact us: